HDFC FASTag: Online Recharge and Application Process, Charges and Features of HDFC Bank FASTag

A FASTag is a reloadable tag working on the Radio Frequency Identification (RFID) technology that has been mandated by the Ministry of Road Transport and Highways (MoRTH) to be used by all vehicles, whether private or commercial, across all toll plazas in the country. The idea behind FASTag is to make toll payments simpler, cashless and a time-saving process. HDFC bank is one of the 22 banks that have been authorised in India to issue FASTags. Read on to know how you can obtain a FASTag from HDFC, how to recharge the tag and the benefits associated with it.

HDFC Bank FASTag and its Working

Ever since FASTag became mandatory in the country, HDFC has been one of the authorised sellers of FASTag. The HDFC FASTag is a rectangular tag that is affixed to the windscreen of your vehicle, with a prepaid account linked to it. The tag functions on the RFID technology, wherein as soon as the vehicle with the FASTag comes in appropriate vicinity of the tag reader, the stipulated toll tax is deducted from the prepaid FASTag account of the tag holder.

With HDFC FASTag, cash transactions at toll plazas has become a thing of the past. You can end up saving valuable time by avoiding long queues at toll plazas, and save fuel and money with seamless cashless toll tax deductions. The Indian Highways Management Company Limited (IHMCL), in partnership with HDFC bank launched the Electronic Toll Collection (ETC) program, and thus the HDFC FASTag was introduced. The tag issued by HDFC is accepted across all toll plazas and highways in the country.

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Special Features and Benefits of Having HDFC Bank FASTag

As a user of HDFC bank FASTag, you can avail the following benefits and features:

 

  • Easy Payments

    As soon as the FASTag is read by the RFID reader, the toll tax is automatically deducted from your prepaid account. Thus, no need to waste time at toll plazas handing out and collecting cash.
  • Exciting cashback offers

    HDFC bank offers its customers 10% cashback on all toll payments with FASTag across India for the first year of usage.
  • Simple Online Recharge

    Users can recharge and top up their prepaid FASTag accounts online by their preferred mode of payment, i.e., net banking, credit card, debit card, NEFT, RTGS, etc.
  • Instant Notifications

    As an HDFC FASTag user, you will be able to get instant alerts about recent transactions, low account balance, etc., via SMS on your registered mobile number.
  • Save time and fuel

    Since there is no need for vehicle owners to spend time in long queues, waiting for their turn to pay the toll tax at toll plazas, they end up saving valuable time, fuel and money with FASTag cashback offers.

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How to Apply for HDFC Bank FASTag: Buy Your FASTag Through HDFC Bank Online System

To make the process of applying and obtaining a FASTag easy for its customers, HDFC bank launched its HDFC FASTag online portal. You can buy your FASTag through HDFC bank online system in the following manner:

Step 1: Visit https://getprepaidcard.hdfcbank.com/FASTag/

Step 2: You will be asked to select whether you have an existing account with HDFC bank or not.
If yes, then you will be asked to enter your Customer ID, post which a verification code will be sent to your registered mobile number.
If no, then you will directly move on to the next question.

Step 3: You will need to select whether you need your FASTag for your commercial vehicle or your private vehicle.

Step 4:
In case you need a FASTag for your commercial vehicle, you will have to submit the following details:

  • Corporate Name
  • Contact Person
  • Mobile Number
  • Email ID
  • Address
  • State
  • City
  • Pincode
  • Number of Vehicles
  • Gender
  • PAN Number
  • Driving Licence no./Passport no./Voter’s ID no.

In case you need a FASTag for your private vehicle, you will have to submit the following details:

  • Name
  • Mobile Number
  • Email ID
  • Date of Birth
  • Address
  • State
  • City
  • Pincode
  • Gender
  • PAN Number
  • Driving Licence no./Passport no./Voter’s ID no.

In either of the above cases, after filling your details, click on Submit.

Step 5: Enter your vehicle registration number and select your vehicle type. You can add multiple vehicles in this step.

Step 6: You can choose to upload a copy of your registration certificate at this step after you submit your vehicle registration number and select your vehicle type, or do it later.

Step 7: You can then review your application form and verify the amount due for applying for a FASTag, after which you need to click on Generate Verification Code. The code will be sent to your mobile number.

Step 8: After you submit the verification code, you will then be redirected to the payment gateway where you can make the payment for your FASTag via online means.

Documents Required for FASTag at HDFC Bank

At the time of applying for a FASTag at HDFC bank, you need to submit the following documents:

  • Registration certificate of the vehicle
  • Know Your Customer (KYC) documents
  • Application form

The application form will be provided to you by a representative of the bank. It is important to note that all the documents that are needed to purchase a FASTag must be in the name of the owner of the vehicle. In case the vehicle owner is not present at the time of purchase of FASTag, the person making the application needs to show his/her photo ID proof.

HDFC NETC FASTag Fee and Charges for Different Vehicles

The HDFC FASTag fee can be segregated into three parts: a one-time fee, refundable security deposit and threshold amount or minimum recharge amount.

The one time fee of Rs. 100/- is applicable for all vehicle classes and types. The refundable security deposit and threshold amount varies on the basis of the type of vehicle. The categorisation of the same is as follows:

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Vehicle Class No. Type Security Deposit (in Rs.) Minimum Balance (in Rs.)
4 Car / Jeep / Van / Tata Ace and Similar mini Light Commercial Vehicle 200 100
5 Light Commercial vehicle 2-axle

300

200
6 Bus– 3 axle 400 500
6 Truck – 3 axle 500 500
7 Bus 2 axle / Mini bus, Truck 2 axle 400 500
12 Tractor / Tractor with trailer, Truck 4, 5 & 6 -axle 500 500
15 Truck 7-axle and above 500 500
16 Earth Moving / Heavy Construction Machinery 500 500

How to Recharge HDFC Bank FASTag: Step-by-Step Process

There are 4 different ways by which you can recharge your HDFC bank FASTag online easily: via HDFC Bank NETC FASTag website, HDFC Bank mobile banking, HDFC Bank net banking and through UPI applications.

1) Recharge Process through HDFC Bank NETC FASTag website

To recharge your FASTag via the HDFC Bank NETC FASTag website, you need to follow the steps below:

Step 1: Visit https://fastag.hdfcbank.com/RetailRoadUserLogin

Step 2:
Log in with your user ID and password

Step 3:
Click on the icon labelled Recharge

Step 4:
Click on the wallet ID number and select the desired row

Step 5:
Enter the recharge amount

Step 6:
Click on Yes to proceed

You will then be redirected to the payment gateway where you can carry out the transaction.

 

2) Recharge Process through HDFC Bank mobile banking

To recharge your FASTag via the HDFC Bank mobile banking, you need to follow the steps below:

Step 1: Login to your HDFC Bank mobile banking.

Step 2:
Click on ‘Pay’

Step 3:
Click on the ‘Add Biller’ tab and enter your vehicle details

Step 4:
After adding your vehicle, click on the ‘FASTag’ tab

Step 5:
From the drop down menu, select HDFC Bank FASTag

Step 6:
Enter your vehicle registration number, wallet ID number and the biller name, and click on Continue

Step 7:
Verify the details entered, and click on Confirm.

Step 8:
Click on the added biller name

Step 9:
Enter the recharge amount

Step 10:
From the drop down menu labelled ‘Pay From’, select your preferred payment option and click on Pay

You will then be redirected to the payment gateway where you can carry out the transaction.

 

3) Recharge Process through HDFC Bank net banking

To recharge your FASTag via the HDFC Bank net banking, you need to follow the steps below:

Step 1: Login to your HDFC Bank net banking account

Step 2:
Under the Bill Pay and Recharge menu, click on Continue

Step 3:
Click on the Pay module and select the FASTag icon

Step 4:
Select HDFC Bank FASTag

Step 5:
Enter your vehicle registration number, or wallet ID

Step 6:
Click on ‘Pay’

Step 7:
Enter the recharge amount under the Payment Amount input field

Step 8:
Select the payment option

After selecting the payment option, you can then complete the transaction.

 

4) Recharge Process through UPI Applications

To recharge your FASTag via UPI applications, you need to follow the steps below:

Step 1: Open your preferred UPI application

Step 2:
Click on ‘Pay by UPI ID’

Step 3:
Enter the VPA for HDFC bank FASTag

After verification of the VPA, your transaction will be complete.

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HDFC Bank FASTag Login: How to Login to HDFC FASTag Account Online

There are two types of HDFC FASTag accounts, one where the FASTag is issued to an individual customer, and the other where the FASTag is issued to corporate customers. On the basis of that, there are two different types of login procedures: Retail login and Corporate login.

Retail Login:

As mentioned earlier, retail login is for individual customers who have purchased a FASTag for their private vehicle. To login to your account, you need to carry out the following steps:

Step 1: Visit https://v1.hdfcbank.com/htdocs/common/fastag/

Step 2:
Select Retail Login

Step 3:
In the User ID field, enter your customer ID. Alternatively, you can also select and put your Wallet ID.

Step 4:
Enter your password and the captcha code and click on Login.

Now you can access your HDFC FASTag account.

 

Corporate Login:

Corporate login is for commercial vehicle owners and corporate customers with FASTag. To login to your account, you need to carry out the following steps:

Step 1: Visit https://v1.hdfcbank.com/htdocs/common/fastag/

Step 2:
Select Corporate Login

Step 3:
In the User ID field, enter your customer ID. Alternatively, you can also select and put your Wallet ID.

Step 4:
Enter your password and the captcha code and click on Login.

Now you can access your HDFC FASTag account.

Online Services Offered by HDFC Bank Online Portal

On the HDFC Bank online portal, users can avail the following online services:

  • Manage Account

    Users can view and manage their account details such as address, wallet details, vehicle details, etc., and also can view and download their HDFC bank FASTag wallet statements.

  • Generate Requests

    Users can easily generate service requests such as:
    a) Closure requests to close the FASTag
    b) Suspension requests to temporarily suspend the FASTag or the wallet
    c) Transaction dispute request against unauthorised transactions
    d) Whitelist request to activate the FASTag for use

  • View Status

    For any of the above requests made by the user, they can view the status of their service request with ease.

  • Online Recharge

    Users can easily top up their FASTag wallets instantly through the HDFC Bank online portal.

How to Check HDFC Bank FASTag Balance

There are two ways of checking your HDFC bank FASTag balance. You can either log in to the HDFC bank FASTag online portal and check the status of your account balance there. Alternatively, you can give a missed call on 720-805-3999 with your registered mobile number.

 

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Frequently Asked Questions

 
For all your services and sales related queries, you can call on the HDFC FASTag helpline number 1800-120-1243. You can also dial 1033 from your mobile or landline for your FASTag complaints at toll plazas.
You can register a complaint against wrong or unauthorised deductions by either logging into your NETC HDFC FASTag portal and raise a Transaction Dispute request, or you can call on the 24×7 customer service number 1800-120-1243.

To activate your HDFC FASTag as a first time user, you must follow these steps:

Step 1: Visit https://v1.hdfcbank.com/htdocs/common/fastag/
Step 2: Click on Retail Login or Corporate Login (whichever is applicable)
Step 3: On the NETC FASTag portal home page, click on First Time User
Step 4: Enter either your customer ID, your RFID number or your vehicle registration number
Step 5: Enter your walled ID, phone number and the captcha code and click on Next Step
Step 6: Click on Generate OTP
Step 7: Enter the OTP received on your registered mobile number
Step 8: You will now be prompted to enter the new password you wish to set for your account
Step 9: Select minimum 3 security questions and provide answers to them
Step 10: Click on Continue

You will then be redirected to the home page, where you can log in with your username and the newly set password and activate your HDFC FASTag account.

The HDFC FASTag is valid for 5 years.
Yes, you can obtain an HDFC FASTag through Common Service Centres in the country.
HDFC bank regularly carries out promotional activities with promo codes for FASTag applications and recharges. You can visit the official HDFC bank website to know more details.
The wallet ID is a 14 digit numeric number, starting with 17xxxxxxxxxxx and 18xxxxxxxxxxx, that serves as a unique identifier for your HDFC FASTag wallet. You can get the wallet ID from the welcome emailer that you will receive after purchasing the HDFC FASTag.
For metro cities, the delivery time for HDFC FASTag is up to 7 working days. For non-metro cities, the delivery can take up to 15 working days.
To deactivate your HDFC FASTag, log in to your HDFC FASTag online portal, and raise a Closure Request to close your FASTag. You can also initiate the deactivation process by calling on the customer care number 1800-120-1243.
As of now, all services related to HDFC FASTag can be carried out via their official FASTag website and online portals.
You can manage the details of your HDFC FASTag account by logging in with your username and password at https://v1.hdfcbank.com/htdocs/common/fastag/.
 
 
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