IDFC FASTag: How to Recharge, Apply & Check FASTag Balance Online

FASTag is a very convenient and easy-to-use tag using which you can pay the toll charges at the toll plazas without waiting in a long queue. The charges are deducted automatically through this tag and you need not carry cash every time! The Ministry of Road Transportation and Highways (MoRTH) has made it compulsory for all vehicles to be appended with FASTag by January 1, 2021. IDFC Bank is one of the leading providers of FASTags. Learn more about the IDFC Bank FASTag, its benefits and application process.

IDFC Bank FASTag Benefits & Features

Make your travel experience seamless with an IDFC Bank FASTag! Here are the benefits and features of this tag:

  • 2.5% cashback given on all toll payments made using IDFC Bank FASTag
  • IDFC Bank FASTags are easily available and an application can be submitted online
  • A dedicated customer service support to provide assistance
  • Various recharge options available online
  • Online web portal to manage the FASTag account
  • Users get real-time updates about the transactions made from the tag
  • Bulk upload facility provided to corporates and fleet owners
  • The best value-added services are provided
  • Cashless payment option at all National Toll Plazas
  • Charges deducted automatically through a linked account
  • Savings on both fuel and time
  • A five year validity period is given on IDFC Bank FASTag

How to apply for IDFC FASTag online?

Getting an IDFC Bank FASTag is very easy and a hassle-free process. Users can either apply online or offline in order to get a FASTag. For offline mode, the nearest branch has to be visited with the documents. For applying through online mode, follow the below-mentioned steps:

Step 1: Open the official link,
Step 2: Enter your personal details including name, email, address, city, mobile number and Vehicle registration number
Step 3: Go through the payment details displayed on the page
Step 4: Submit the application by clicking on “Send”

Documents required to get FASTag from IDFC Bank

Since the FASTag account has to be linked with the bank account, the KYC document becomes very crucial. You can submit any of the KYC documents such as PAN Card, Passport or driving licence. Besides this, other important documents required for IDFC Bank FASTag registration are:

  • FASTag Application form
  • Vehicle Registration Certificate
  • Passport size photo

IDFC Bank FASTag Charges & Fees

A one-time fee, tag replacement fee, threshold amount and security deposit have to be paid in order to purchase an IDFC Bank FASTag. The one-time fee is Rs 100 and the tag replacement fee is also Rs 100. The threshold amount is the minimum recharge amount required to activate the FASTag and the security deposit is refundable. Both the threshold amount and security deposit vary according to the type and class of vehicle.

Vehicle Class No. Vehicle Type Tag Deposit (Rs) Threshold Amount (Rs)
1 Car / Jeep / Van / TATA Ace and similar mini light commercial vehicle 100 100
2 Light Commercial Vehicle 500 150
3 3-axle Commercial Vehicle 500 400
4 Bus/Truck 500 400
5 4 to 6-axle 500 400
6 7 or more axle 500 400
7 Heavy Construction Machinery 500 400

How to recharge IDFC FASTag online?

A FASTag is easily refillable and rechargeable. In order for a FASTag to work, you must maintain a balance in the FASTag. There are many payment options available online using which you can recharge your IDFC Bank FASTag. Here’s a step by step guide for online recharge of your IDFC FASTag:

Step 1: Open the official link,
Step 2: Click on the “Customer Login” tab
Step 3: For logging in, enter your username and password and click on “Login”
Step 4: In the recharge section, enter the recharge amount
Step 5: Make payment using the debit card, credit card or Internet banking

How to check IDFC FASTag balance online?

For checking the IDFC FASTag balance online, visit the official link, You need to enter your “Vehicle Number” and press the “Submit” button. Once done, the page will display the balance present in your IDFC FASTag wallet.

IDFC FASTag Customer Care Contact Details

For any assistance or clarifications regarding your FASTag, you can reach out to the IDFC bank on their customer care number, 1800 266 9970 between 10 am to 6 pm on weekdays. Besides this, you can also write your queries to etollservices@idfcfirst.

Frequently Asked Questions

For logging in the IDFC Customer Portal, open the link, Enter your user ID, password and the number displayed on the page. Once done, click on the “Sign in” option for logging into the web portal.
For unlocking/activating your IDFC FASTag account, follow these steps:
  • Open the link,
  • Select “Unlock/activate User ID” tab from the given options
  • Select either “Unlock user ID” or “Activate user ID”
  • Enter your User ID and the number displayed on the page
  • Click on Submit tab to unlock/activate the FASTag

IDFC FASTag user ID is a unique customer ID generated at the time of FASTag registration. The user ID is sent to the customer on their registered mobile number and email address.

If you have forgotten your IDFC FASTag user ID, then click on the link, Next, select the “Forgot user ID/Password” tab and proceed further. You need to submit your registered mobile number and vehicle number to retrieve your user ID.
You must reach out to the customer service support team of IDFC FASTag in case your account has expired. They will resolve the issue and provide the needed assistance.
Yes, it is possible to buy an IDFC FASTag from (Point of Sales) POS located at the toll plazas or the bank branches.
Apart from the customer web portal facility provided by the IDFC Bank, the FASTag can be managed from “My FASTag App”. The app can be downloaded on your mobile phone. It works on both iOS and Android smartphones. Once the app is downloaded, enter your login details to manage your account.
A 2.5% of cashback/discount is given to the FASTag user after every transaction made from the IDFC FASTag. The cashback is usually credited within a week’s time.
You need to contact the customer service support in order to cancel or deactivate your IDFC FASTag. You can also talk to your agent/distributor and make an inquiry about it.
You can activate your IDFC FASTag if it got blacklisted due to some reasons. You need to maintain a sufficient balance in your FASTag wallet, hence recharging your wallet with a sufficient amount will automatically activate it.
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