SBI FASTag: Application and Online Recharge Process, Charges and Features of SBI FASTag

To avoid the hassle of long queues and to have a centralised toll collection facility, the Ministry of Road Transport and Highways (MoRTH) has made FASTag mandatory for all vehicles across the country. Out of the 22 banks which have been commissioned to provide FASTags, the State Bank of India (SBI) is one of the major providers of FASTag. Learn more about the SBI FASTag, its features and how to apply for a FASTag via SBI.

What is SBI FASTag and How Does it Work?

The SBI FASTag is a 10 x 5 cm, rectangular shaped tag that is affixed on the windscreen of your vehicle. The tag, utilising the Radio Frequency Identification (RFID) technology, enables you to pay your toll tax at toll plazas directly via prepaid methods and online wallets. The SBI FASTag ensures that no time is wasted at toll plazas for carrying out manual cash transactions.

The FASTag has a chip and an antenna inside its layers which allows transfer of information at toll plazas by employing the RFID technology. As soon as the tag is read, the appropriate amount is deducted from the prepaid account or wallet linked to the FASTag. You can then recharge the tag as per your requirement. Under the National Electronic Toll Collection (NETC) program, you can use SBI FASTag at all toll plazas situated in India.

SBI FASTag helps you save time, money and fuel at toll plazas, all the while making cashless transactions a seamless experience. As of now, the SBI FASTag is operational at more than 340 toll plazas across national highways in the country, with more toll plazas being accumulated under the NETC program.

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Benefits and Features of Having an SBI FASTag

Through the SBI FASTag, you can enjoy the following benefits and features:

 

  • Cashless Payments

    With SBI FASTag, you do not have to carry cash in order to make toll payments. The toll tax will automatically get deducted from your FASTag on toll plazas.
  • Save Time

    Instead of being stuck in long queues, you can save time, and fuel, by simply moving through the toll plaza and letting the machine read your SBI FASTag and deduct the appropriate amount.
  • Online Recharge/Top-up

    You can easily recharge your FASTag by online means such as credit cards, debit cards, net banking, IMPS, etc.
  • Instant Transaction Notifications

    As soon as your account linked with your FASTag is debited with the toll tax, you will instantly receive a notification about the same via SMS on your registered mobile number. Moreover, you will also receive an SMS about your account status such as low balance, etc.
  • Unlimited Validity

    The SBI FASTag comes with unlimited validity with a guarantee of 3 years. The tag is valid till the time it gets worn out due to wear and tear. You can then apply for a replacement FASTag for a certain amount.
  • Access to Transaction History

    Using the SBI customer portal, you can have access to all transactions related to your FASTag such as transaction history, account balance, etc.
  • Minimum & Maximum Recharge Amount

    For Limited KYC holders, the minimum recharge amount is of Rs. 100/-, and the maximum recharge amount is of Rs. 10,000/-

    For Full KYC holders, the minimum recharge amount is of Rs. 100/-, and the maximum recharge amount is of Rs. 1 Lakh.

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SBI FASTag Registration: How to Apply for FASTag with SBI

In order to get a FASTag for your vehicle, you can either visit the nearest selected SBI branch, toll plaza or a service center, or you can apply for a FASTag with SBI online.

 

The process to apply for SBI FASTag through Bank itself: Online Process

While you can access your FASTag account via the official SBI FASTag website https://FASTag.onlinesbi.com, to obtain your FASTag you need to follow the steps mentioned below:

Step 1: Take your vehicle, KYC documents and vehicle documents to any of SBI’s Point of Sale (PoS) locations.

Step 2: Fill the application form for SBI FASTag and submit all the relevant documents.

Step3: Post submission of the documents and the form, your FASTag account will be created and the PoS agent will then affix the SBI FASTag on your windscreen.

After your account is created, you will receive your login ID and password on your registered mobile number via SMS, using which you can then access your SBI FASTag account online.

 

The process to apply for SBI FASTag through PoS/Agent: Offline Process

In order to get your SBI FASTag via a PoS representative or agent, you need to visit the designated PoS counters situated at toll plazas, or select SBI branches. You can look up the nearest PoS counter by visiting https://fastag.onlinesbi.com/PoSAgentLocations. Along with that, you can also directly contact their service centre and get the PoS counter information by calling on their customer care number 1800 11 0018.

Once you locate your nearest branch or PoS center, you must visit with your vehicle and supporting documents. The agent there will then verify your documents, fill up your application form and then affix the FASTag on your vehicle.

Documents Required to Purchase SBI FASTag

To open your SBI FASTag account and purchase the FASTag, you need to submit the following documents:

  • Know Your Customer (KYC) documents
  • Vehicle Registration Certificate (original)
  • Vehicle Registration Certificate (copy)
  • FASTag application form

Once you submit your documents, you will be able to purchase a FASTag from SBI. Based on your documents, your account will be created in one of the two categories: Limited KYC holder account, or Full KYC holder account.

SBI FASTag Fee and Charges for Different Vehicles

There are three types of charges that come with SBI FASTag: the issuance fee, security deposit and minimum balance. The issuance fee is standard for all vehicle types across all categories, amounting to Rs. 100/-, which includes all applicable taxes. The security deposit is the minimum amount that is taken at the time of issuing the FASTag and is refunded at the time of cancellation of the tag.

The security deposit and the minimum balance are calculated depending on the category of the vehicle, as specified in the table below:

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Vehicle Class No. Type Security Deposit (in Rs.) Minimum Balance (in Rs.)
4 Car / Jeep / Van/ Tata Ace and similar mini light commercial vehicle 200 100
5 Light Commercial Vehicle

300

140
6 Three Axle Commercial Vehicles 400 300
7 Bus/Truck 400 300
12 4 to 6 axle 400 300
15 7 or More Axle 400 300
16 Heavy Construction Machinery (HCM)/Earth Moving Equipment (EME) 400 300

How to Recharge SBI FASTag Online

You can easily recharge your SBI FASTag online by following the steps below:

Step 1: Visit the official website of SBI FASTag, https://fastag.onlinesbi.com/

Step 2: Enter your registered mobile number and password to sign in.

Step 3: Select the ‘Tag Recharge’ tab on the top of the page.

Step 4: You will then be redirected to a new page where you will be prompted to enter the desired recharge amount.

Step 5: After entering the recharge amount, click on Pay Now.

Step 6: Select your preferred mode of payment: Net banking, credit/debit card or any UPI application.

Step 7: Post successful payment, you will receive an SMS on your registered mobile number with the recharge details.

SBI FASTag Login: How to Login to SBI FASTag Account Online


SBI FASTag Customer Login:

 

For retail customers, to access their SBI FASTag account online, they must visit https://fastag.onlinesbi.com/.

At the time of purchase of the FASTag, after the account is created, the customer will receive their login ID and password to sign into their SBI FASTag account, with the mobile number as their login ID. Using that, the customer can sign in on the official SBI FASTag website mentioned above and access their account.

 

SBI FASTag Agent Login:

 

Similar to the retail customers, the SBI FASTag agents or PoS representatives have their own portal to access their agent accounts.

SBI FASTag agents can log in at https://fastag.onlinesbi.com/AGENTADMIN/ with their designated mobile number and password and visit their agent accounts.

 

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Frequently Asked Questions

 
The SBI FASTag agents or PoS agents are designated representatives that help people apply for and procure SBI FASTag. You can get in touch with SBI FASTag agents by either visiting the PoS centres, or visiting any nearest SBI branch. Moreover, you can also call on SBI’s customer care number 1800 11 0018 and connect with a FASTag agent.
In case your SBI FASTag is blacklisted, you can call on the helpline number 1033, launched by MoRTH/NHAI/IHMCL, from your mobile or landline and register your complaint.
To get in touch with SBI FASTag customer service, you can call on their customer care toll free number 1800 11 0018. You can also write to them at helpdesk.fastag@sbi.co.in.
To get your SBI FASTag, you need to submit your KYC details and documents at the PoS center at the time of purchasing the FASTag.
No, as of now users can avail FASTag services via SBI’s official FASTag website https://fastag.onlinesbi.com/ only.
To surrender your SBI FASTag, you need to submit a written request for cancellation of the FASTag, along with the SBI FASTag. You will then be eligible to get the refund from the tag. In case the original customer is deceased, the legal heirs of the customer can claim the refund after submission of the death certificate and cancellation request.
You can check your SBI FASTag balance and other transaction history by logging in with your registered mobile number and password at https://fastag.onlinesbi.com/.
After you submit the relevant documents and make the fee payment at the time of purchase of the FASTag, the PoS agent will automatically activate your FASTag for use at toll plazas.
SBI FASTags come with unlimited validity. You can use the same FASTag till the RFID reader is able to read the tag at toll plazas and the tag is not tampered with. In case of wear and tear of the tag, you will be required to surrender the current tag and apply for a new one.
 
 
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